Course Overview
Emotional Intelligence is an awareness of the emotional state of oneself and others, together with the ability to influence feelings towards the positive. It is an art of empathy and leadership. It measures one's ability to understand how his/her actions influence others' responses, emotionally. In order to achieve the goals effectively, one should be able to impart positive emotions besides having technical knowledge. Emotional intelligence skills help people to gain cooperation.
Managers should know that caring for peoples' feelings is important in order to make them productive and increase their work output. A good manager is always sensitive to peoples' feelings and works on building positive emotions in the team.