Course Overview

The Importance of Good Supervision
Good supervision is at the heart of every business. Supervisors are the ones who act as the backbone of business operations. They are responsible to link strategic planning with the body organization.

Characteristics of Good Supervisors

• Create a high performance culture (set the appropriate behaviors)
• Influence employees' retention (people feel loyal to their supervisors)
• Improve employees' job satisfaction and their commitment to the work
• Foster trust and employees' engagement at work
• Create repute of the organization (spread words that employees in this organization get fair treatment)

Ineffective Supervisors May Cause

• Increased absenteeism (because employees feel dissatisfied at work)
• Deteriorates productivity (because employees do not put efforts)
• Workplace conflict (because there is lack of trust between team members and supervisors)
• Safety problems (because employees are not encouraged to care for each other)
• Resentment towards upper management (because there is communication gap)

The impacts mentioned above show that supervisor behavior plays the key role in shaping the acts of the work force or the ones around them.
Supervisors are responsible to manage day to day operations in order to meet all the targets. Their decisions impact all the work areas. Hence, it is very important to train them with effective techniques and tools of good supervision. This course is designed to address this need.